Armando Vias

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How To Unlock A Marriott Hotel Room Door And Other Facilities Using Mobile Key (With VoiceOver)

Last Modified:

Friday, December 22nd, 2023



Recently, I stayed at the Macon Marriott City Center, located in Macon, Georgia for the 2023 National Federation of The BLind of Georgia (NFBGA) State Convention.

When I was at the State Convention, I was able to use the Mobile Key feature to unlock my Marriott Hotel Room door.

In this tutorial, you will be guided on how to use the Marriott Bonvoy App to unlock your room using Mobile Key.

What Is Mobile Key?

Mobile Key is a feature in the Marriott Bonvoy App that lets you unlock your hotel room and other facilities of the hotel. This is similar to the Digital Key feature that is used in the Hilton Honor’s App.

What Will You Need?

  • The Marriott Bonvoy iOS App
  • An iPhone/iPad (I haven’t tested it on other iOS devices since I only used my iPhone for this feature).
  • You must be at a participating hotel that has Mobile Key installed.
  • A Marriott Bonvoy Account with your hotel reservation linked to it.
    • When you check into the hotel with the app, you can request the Mobile Key.
    • If you are already staying at a hotel that supports Mobile Key, and you would like to request it, you can do so via the app or visit the front desk to ask.


These instructions are for people who already reserved their room and requested the Mobile Key during check-in or during their stay at a Mobile Key Supported Hotel.

  1. From the Home Screen of your iOS Device, open the Marriott Bonvoy App.
  2. Log into your Marriott Bonvoy Account if you are logged out.
  3. When the app opens, you will automatically land on your current stay.
  4. If you are on the top of the screen, VoiceOver should say, “Back Button.” Look for “Mobile Key” and double-tap on it.
  5. From the top of the screen, flick right with one finger until you hear “Tap To Unlock.” Also, before that, you can choose to hide your room number of your hotel room.
  6. Before double-tapping on the “Tap To Unlock” button, place the back of your iOS device, such as your iPhone against the lock, where the USB Port is facing down. Then, double-tap on the “Tap To Unlock” button. Do not move your iOS device away from your door until VoiceOver says, “You’re In!” and you also hear the door unlock.
  7. Open the door before it locks itself. Otherwise, you’ll have to try again.

That’s it! You now know how to unlock your Marriott Hotel Room door using VoiceOver!

Can You Still Use A Physical Card?

Yes. If they give you a physical card, it will still work, even when you have mobile key requested for your room. However, if you lost your physical key, and the front desk gives you a new one, the Mobile Key will stop working.

Will This Work For Other Facilities At The Hotel?

The answer is yes! As long as your hotel key allows you to go into different areas of a hotel, this method allows you to unlock other doors, not just your hotel room! Some examples may include, but not limited to:

  • The Fitness Center
  • The Business Center
  • The Pool
  • And getting back into the hotel from a door that requires a room key.

Video Demonstration

Below, you will find a video demonstration of me unlocking my hotel room using the Marriott Bonvoy App.


  1. How Do I Use Mobile Key? | Marriott

About Me

This page or post was last updated on Friday, December 22nd, 2023 @ 11:20 am Eastern Time.

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