ADA Transition Plan In Alternative Formats

Information

  • To: Jessica Bird | ADA Coordinator
  • Sent: Wednesday, January 03, 2024 at 9:53 AM Eastern Time
  • Email Or Physical Mail: Via Email
  • Priority: High Priority

Message

Good morning Ms. Bird,

I would like to report an accessibility issue accessing the final copy of the ADA Transition Plan.

I found the ADA Transition Plan from this page, located at https://wrga.gov/forms.aspx?FID=85. However, I have an issue accessing it using my screen-reader.

As you may be aware, a screen-reader is software that helps blind and visualyy-impaired users read what’s displayed on the screen. Examples of screen-readers may include, but not limited to JAWS (Job-Access With Speech), NVDA (Non-Visual Desktop Access), VoiceOver for Apple devices, and so on.

The issue that I am facing is that VoiceOver is only seeing images, meaning that it is not reading what’s displayed on the document. Here is what device(s)/browser(s) that I’ve tested for this issue, and the results of this test.

  • Safari (iPhone): Not Accessible. VoiceOver only says, “Image.”
  • Facebook Web Browser Using The Facebook App (iPhone): Hit or miss. VoiceOver can sometimes read the document.
  • Google Chrome (Mac): Not accessible. VoiceOver only says, “Image.”
  • Safari (Mac): Totally inaccessible.
  • Firefox (Mac): Not accessible. VoiceOver only says, “Empty region.”
  • Preview (Mac): Not accessible.

Here is some solutions.

  1. Make all documents accessible: I am not sure what the city uses. If the city uses Adobe, for example, you can view this guide by visiting https://helpx.adobe.com/acrobat/using/create-verify-pdf-accessibility.html.
  2. Offer alternative document format(s) on the website: Some of us prefer different document formats, such as a Microsoft Word document, plain text (.TXT) document, and so on. Users should be able to download a version of the document of their choosing. Also, if possible, offer an audio format that should be available to view on the website as well.

I would be happy to test out future documents to make sure that it is accessible for all. If you have any questions, please do not hesitate to reply to this email.

Thank you.

Sincerely,

Armando Vias

Last Updated: Monday, October 27th, 2025 @ 8:07 am Eastern Time

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Disclaimer

The letter above that was sent to companies and/or government agencies and is also posted to armandovias.com has been written with the sole purpose of advocating for and promoting equal access and inclusion of people with disabilities. The goal of these letters is to raise awareness about accessibility barriers that I face when navigating websites or out in the community and to encourage companies/government agencies to meet or exceed accessibility standards, such as the Americans with Disabilities Act (ADA) and the Web-Content Accessibility Guidelines (WCAG).

These letters are posted on this website for documentation, educational, informational, and transparency purposes only, and these letters does not constitute legal advice.

These letters are intended as constructive feedback to assist companies/government agencies to identify and fix accessibility issue(s). They’re not designed to defame, disparage, or cause any harm to individual(s) or entities. My motivation of posting these letters is to foster a more inclusive environment for everyone.

While I strive to provide accurate and up-to-date information in these letters, the content(s) in each letter is based on my analysis and observations at the time of writing. I cannot guarantee the absolute accuracy/completeness of all information, and mistakes and omissions may occur.

The posting of these letters does not constitute a formal legal complaint, nor does it guarantee any specific legal action(s) or outcome. My objective is to encourage compliance and improvement(s) for providing equal access for all individuals.

My website (armandovias.com) and the views expressed in each letter are independent and do not represent any official legal or governmental authority. I encourage companies and/or government agencies to review my feedback carefully and to take proactive steps to ensure equal access for everyone. I believe that inclusion for all is a fundamental right for all companies and government agencies.

If you have any questions, or if you’d like to discuss the contents of a letter that’s posted on armandovias.com, contact me by replying directly to the email that the letter was sent from or call me by using the phone number that’s provided in the email.

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