Serious Accessibility Issue On The Groome Transportation Reservation System

Message

Dear Groome Transportation,

I am writing to you about a serious accessibility issue that I found when trying to test out the reservation system. This issue impacts people who are blind and/or visually-impaired who rely on the use of screen-readers.

As you may be aware, a screen-reader is software that reads text that is currently displayed on the device’s screen. Examples of screen-readers may include, but not limited to VoiceOver (Apple devices), JAWS for Windows (Job-Access With Speech), or NVDA (Non-visual Desktop Access).

The serious issue that I am writing to you guys is that I am not able to enter the date to reserve for the Groome Service. My screen-reader, in which I am currently using VoiceOver, is saying that it is in a group. I tried every command that VoiceOver provides to try to get into the date field, but I can’t seem to enter the date.

Also, when I clicked on the Continue Button, it loads a page listing errors, saying, “This field is required.”

While I am glad that you now have an online reservation system, I would appreciate if you can improve it, so other people like me don’t have to call you guys to book our reservation for people who can’t do it online due to the serious accessibility issues that they are facing.

I would be happy to collaborate with you guys, whether sitting down on Zoom or me coming to the Warner Robins office, to sit down with you in person, to go over solutions to fix these issues. If you have any questions, feel free to reply to this email. You can also call me at (Phone Number Removed).

Thank you.

Sincerely,

Armando Vias

Last Updated: Monday, October 27th, 2025 @ 8:20 am

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Disclaimer

The letter above that was sent to companies and/or government agencies and is also posted to armandovias.com has been written with the sole purpose of advocating for and promoting equal access and inclusion of people with disabilities. The goal of these letters is to raise awareness about accessibility barriers that I face when navigating websites or out in the community and to encourage companies/government agencies to meet or exceed accessibility standards, such as the Americans with Disabilities Act (ADA) and the Web-Content Accessibility Guidelines (WCAG).

These letters are posted on this website for documentation, educational, informational, and transparency purposes only, and these letters does not constitute legal advice.

These letters are intended as constructive feedback to assist companies/government agencies to identify and fix accessibility issue(s). They’re not designed to defame, disparage, or cause any harm to individual(s) or entities. My motivation of posting these letters is to foster a more inclusive environment for everyone.

While I strive to provide accurate and up-to-date information in these letters, the content(s) in each letter is based on my analysis and observations at the time of writing. I cannot guarantee the absolute accuracy/completeness of all information, and mistakes and omissions may occur.

The posting of these letters does not constitute a formal legal complaint, nor does it guarantee any specific legal action(s) or outcome. My objective is to encourage compliance and improvement(s) for providing equal access for all individuals.

My website (armandovias.com) and the views expressed in each letter are independent and do not represent any official legal or governmental authority. I encourage companies and/or government agencies to review my feedback carefully and to take proactive steps to ensure equal access for everyone. I believe that inclusion for all is a fundamental right for all companies and government agencies.

If you have any questions, or if you’d like to discuss the contents of a letter that’s posted on armandovias.com, contact me by replying directly to the email that the letter was sent from or call me by using the phone number that’s provided in the email.

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