Groome Transportation Letter: June 8, 2023

Message

Dear Groome Transportation – Warner Robins Office,

My name is Armando Vias, and I contacted you last month regarding the lack of accessibility/usability of the Groome Transportation online Reservation System.

As a blind person living in the Byron/Warner Robins area, having reliable transportation to travel to places, such as the Atlanta Airport to catch flights is very important.

As you may be aware from my previous letter that was sent on May 11, 2023, I explained what a screen-reader is, in which, to refresh your memory, a screen-reader is software that reads text and other items, such as buttons, links, etc. out loud to blind or low-vision users. Examples of tasks that blind/low-visioned users can accomplish with a screen-reader include, but not limited to sending emails for a job or an assignment, making phone calls/sending texts to colleagues and/or friends, etc.

I have also mentioned the serious accessibility issue that I have faced when trying to enter the date to reserve transportation services to the Atlanta Airport. And, I also mentioned that when I clicked (pressed) the Continue button, a page loads with a list of errors.

Like I said in the previous letter, I am grateful that you are able to provide this online reservation system, but the accessibility and usability needs to be worked on in order to make it easier for people with disabilities to operate and reserve without the hassle of tying up phone lines just to reserve a ride to the airport because they can’t use your website without running into barriers navigating it.

Looking at Lyft right now, I would have paid over $90, almost $100 or over $100, depending on what time of the day just to get from here to Atlanta. All I am asking is that people with disabilities, such as myself, need equal access to the online reservation system where it is easy to use and navigate, just like our sighted counterparts..

If you have any questions, please let me know by replying to this email. Also, I have updated my phone number, in which my updated phone number is (Phone Number Removed).

Thank you.

Sincerely,

Armando Vias

Note

A previous letter is available to view on this website.

Last Updated: Monday, October 27th, 2025 @ 8:18 am

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Disclaimer

The letter above that was sent to companies and/or government agencies and is also posted to armandovias.com has been written with the sole purpose of advocating for and promoting equal access and inclusion of people with disabilities. The goal of these letters is to raise awareness about accessibility barriers that I face when navigating websites or out in the community and to encourage companies/government agencies to meet or exceed accessibility standards, such as the Americans with Disabilities Act (ADA) and the Web-Content Accessibility Guidelines (WCAG).

These letters are posted on this website for documentation, educational, informational, and transparency purposes only, and these letters does not constitute legal advice.

These letters are intended as constructive feedback to assist companies/government agencies to identify and fix accessibility issue(s). They’re not designed to defame, disparage, or cause any harm to individual(s) or entities. My motivation of posting these letters is to foster a more inclusive environment for everyone.

While I strive to provide accurate and up-to-date information in these letters, the content(s) in each letter is based on my analysis and observations at the time of writing. I cannot guarantee the absolute accuracy/completeness of all information, and mistakes and omissions may occur.

The posting of these letters does not constitute a formal legal complaint, nor does it guarantee any specific legal action(s) or outcome. My objective is to encourage compliance and improvement(s) for providing equal access for all individuals.

My website (armandovias.com) and the views expressed in each letter are independent and do not represent any official legal or governmental authority. I encourage companies and/or government agencies to review my feedback carefully and to take proactive steps to ensure equal access for everyone. I believe that inclusion for all is a fundamental right for all companies and government agencies.

If you have any questions, or if you’d like to discuss the contents of a letter that’s posted on armandovias.com, contact me by replying directly to the email that the letter was sent from or call me by using the phone number that’s provided in the email.

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