United States Specific Letters

Back in March, I wrote a follow-up letter to Groome Transportation regarding the accessibility issues that I’m currently facing while trying to reserve via their online reservation system.

About two years ago, I wrote two (2) letters to Groome Transportation in regards to the accessibility issues that I faced when booking a reservation online. Unfortunately, I was disappointed to find out that the accessibility of their reservation system hasn’t improved since June 2023.

Message Dear Groome Transportation – Warner Robins Office, My name is Armando Vias, and I contacted you last month regarding the lack of accessibility/usability of the Groome Transportation online Reservation System. As a blind person living in the Byron/Warner Robins area, having reliable transportation to travel to places, such as the Atlanta Airport to catch…

Message Dear Groome Transportation, I am writing to you about a serious accessibility issue that I found when trying to test out the reservation system. This issue impacts people who are blind and/or visually-impaired who rely on the use of screen-readers. As you may be aware, a screen-reader is software that reads text that is…